Category: Message to all our clients
Terms and conditions
Making a purchase acts as confirmation that these terms and conditions have been agreed upon between you, the client, and Turner Swim.
Bookings and cancellations can only be made online.
Bookings or cancellations discussed by any other method at all, including email, telephone and direct with instructors are not valid.
48-hour cancellation policy
Lessons can not be cancelled or rearranged with less than 48 hours’ notice before the scheduled lesson start time. We are sorry but we can not make any exceptions to this rule. Click to log in and cancel a lesson.
Illness and injury
If you are injured or have a new illness, then for any lessons beyond the 48-hour cancellation window then we will extend the validity of any credits up to a maximum of 6 months.
We are unable to extend the period of validity for packages without a doctor’s letter stating the client’s inability to swim for a… Read More >