Message to all our clients

Terms and conditions – updated 15 June 2020 for all new purchases

Terms and conditions

Making a purchase acts as confirmation that these terms and conditions have been agreed upon between you, the client, and Turner Swim.

Bookings and cancellations can only be made online.

Bookings or cancellations discussed by any other method at all, including email, telephone and direct with instructors are not valid.

48-hour cancellation policy

Lessons can not be cancelled or rearranged with less than 48 hours’ notice before the scheduled lesson start time. We are sorry but we can not make any exceptions to this rule. Click to log in and cancel a lesson.

Illness and injury

If you are injured or have a new illness, then for any lessons beyond the 48-hour cancellation window then we will extend the validity of any credits up to a maximum of 6 months.

We are unable to extend the period of validity for packages without a doctor’s letter stating the client’s inability to swim for a… Read More >

Message to all our clients

15 September 2020 Update:

We are operating and taking bookings at 5 London locations. For the latest availability please select a venue on our bookings page. We expect lessons to resume at Jury’s Inn Holborn and Marriott Worsley Park at some time during October.

We are unaffected by the maximum size of gatherings being 6, with all our sessions being on a one-to-one basis using social distancing and swimming being in chlorine treated pools.

28 July 2020 Update: Our London swimming lessons have restarted. We are running a Saturday group Open water swim coaching course in August.

28 July 2020 Update:

Our adult swimming lessons have restarted in London. The hotels we are currently operating from are Leonardo St Paul’s hotel and Leonardo Tower Bridge hotel. Both are stunning venues, with St Paul’s being 18 meters in length and Tower Bridge being a 25 meter length pool.

All ‘anytime’ credits are now live and have… Read More >

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