Message to all our clients

Terms and conditions – updated 15 June 2020 for all new purchases

Terms and conditions

Making a purchase acts as confirmation that these terms and conditions have been agreed upon between you, the client, and Turner Swim.

Bookings and cancellations can only be made online.

Bookings or cancellations discussed by any other method at all, including email, telephone and direct with instructors are not valid.

48-hour cancellation policy

Lessons can not be cancelled or rearranged with less than 48 hours’ notice before the scheduled lesson start time. We are sorry but we can not make any exceptions to this rule. Click to log in and cancel a lesson.

Illness and injury

If you are injured or have a new illness, then for any lessons beyond the 48-hour cancellation window then we will extend the validity of any credits up to a maximum of 6 months.

We are unable to extend the period of validity for packages without a doctor’s letter stating the client’s inability to swim for a… Read More >

Message to all our clients

31 December 2020 Update:

All venues, except Exeter (Tier 3), have moved into Tier 4 and so non-essential businesses have been closed by the UK government. All Tier 4 lessons are cancelled up to and including 12 January 2021 when the next government review of the tier system is due.

All credits are extended for free for the same length of time as this closure. The new credit expiry dates will be reflected upon your individual online booking portal account on the day we can reopen.

 

20 December 2020 Update:

London has now moved into Tier 4 and so non-essential businesses have been closed by the UK government from today until 30 December 2020 inclusive. All London credits are extended for free for the same length of time as this closure. The new credit expiry dates will be reflected upon your individual online booking portal account on the day that London reopens.

To see… Read More >

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