Category: Message to all our clients

Terms and conditions

Making a purchase acts as confirmation that these terms and conditions have been agreed upon between you, the client, and Turner Swim.

Bookings and cancellations can only be made online.

Bookings or cancellations discussed by any other method at all, including email, telephone and direct with instructors are not valid.

48-hour cancellation policy

Lessons can not be cancelled or rearranged with less than 48 hours’ notice before the scheduled lesson start time. We are sorry but we can not make any exceptions to this rule. Click to log in and cancel a lesson.

Illness and injury

If you are injured or have a new illness, then for any lessons beyond the 48-hour cancellation window then we will extend the validity of any credits up to a maximum of 6 months.

We are unable to extend the period of validity for packages without a doctor’s letter stating the client’s inability to swim for a… Read More >

Category: Message to all our clients

4 March 2021 Update:

Pending UK Government confirmation, we are planning to reopen on the first day that swimming pools can reopen on Monday 12th April. We have extended all client credits for free for the same length of time as the government prevented swimming lessons from going ahead. Existing client expiry dates have now been updated on your individual online accounts. To view your new expiry dates, please login and select “Series Book” on the left hand side.

We are now liaising with hotels to confirm the pool slots and expect to release availability in the third or fourth week in March. Please keep an eye on the bookings page where all bookings and cancellations are made. We are unable to accept bookings or cancellations made in any other way than through the online bookings portal.

Our open water swim coaching sessions at the Docklands Sailing and Watersports Centre have… Read More >